Positions at McCarthy Tétrault

Description

McCarthy Tétrault is a top tier, innovative national law firm that offers a wealth of challenging and rewarding career opportunities. Be part of a dynamic organization whose clients are Canada's most influential businesses and institutions, and experience:

• Working on complex, challenging projects in a team environment
• Enhancing your knowledge of marketing and business development best practices
• Enhancing your knowledge of Canadian and global businesses
• Working with leading lawyers across Canada.

Join our talented team of over 1,500 employees and work with great people who are focused on achieving results.

Responsibilities

The CRM Manager is responsible for managing the evolution of the Firm’s CRM approach and use of InterAction, working with a cross-functional CRM committee to drive change.

Collaborating closely with IT, this role is responsible for: managing operational and project-related CRM services and activities; leading and prioritizing the work of a small data and analytics team; working with key stakeholders to define and refine efficient CRM business processes; and, enhancing the value and use of the Firm’s CRM approach through effective communication.

Primary CRM responsibilities include:

• Data integrity – establishing standards, strategies, operational structures
• Analytics – monitoring mass sends, measuring Firm clients and markets efforts
• Business processes – contact management, mailing list management, CRM tracking
• Change management – ensuring solutions and processes meet emerging needs

Qualifications

• Service-oriented team player with an affinity for getting things done in a collaborative, multiple-authorities environment
• Demonstrated resourcefulness and ability to turn ideas into results
• Proven track record managing multiple projects simultaneously
• Excellent people management capabilities
• Strong executive level business communication skills
• Demonstrated understanding of InterAction or equivalent CRM solution
• Minimum five years experience in client data management and marketing processes in a professional services environment; law firm preferred
• University degree required

Please submit resumes to:

Mary Pesce
mpesce@mccarthy.ca

We thank all applicants for their interest in McCarthy Tétrault, however, only chosen applicants will be contacted.

Description

Responsibilities

• Monitors, maintains, and upgrades the firm-wide physical hardware, software, and networking infrastructure for optimal operational performance and reliability, utilizing team tools and monitoring systems.  Develops and maintains related documentation and procedures.  Liaises with all other local administrative departments for planned support and maintenance.
• Provides supervisor with expert assistance in developing predictive analysis of firm-wide network trends, performance, activity and security.  Assists in assessing critical infrastructure components in order to recommend improvements to accommodate growth, sustain or improve performance levels and security.
• Analyzes firm-wide core services reliability, performance and security issues, identifies exposures to the firm.  Benchmarks core services trends; documenting all incidents of anomalous activity.  Utilizes this data to proactively recommend improvements to firm technologies and procedures.
• Provides second-level support for Technology Infrastructure-related issues escalated via Support Services or alerted via monitoring systems.  Assists Support Services in providing reliable and responsive system availability to firm-wide users. Troubleshoots firm-wide physical hardware, software and networking infrastructure to resolve issues within committed SLAs.  Prepares incident analysis reports and knowledge articles as appropriate.  Works with the Support Services to upgrade understanding, skills and knowledge base.
• May evaluate and recommend network hardware, operating systems, patches and supporting software.   Prepares a project charter, implementation plan and schedule for approved solutions or improvements.  This involves identifying, installing, configuring and testing core services and server applications.  Cross-trains TI team to ensure proper coverage and support of all core services technologies.
• Documents and maintains system design, configuration, performance benchmarks, firm standards, and system procedures.
• Keeps current with new technologies within the industry and legal community.
• Other duties as assigned.

Qualifications

EDUCATION / EXPERIENCE

Required academic, professional certifications and business education.  In addition to education, required work experience.

• College Degree in Computer Systems.
• Six to 10 years of relevant experience, ideally in a professional services environment.

CORE COMPETENCIES

For job performance expectations, please refer to the Behavioural Competency Guide.

• Focuses on Client Service: Capacity to identify, understand, and meet and/or exceed the needs and expectations of internal and external clients in a timely manner.
• Works Well with Others (Teamwork): Ability to work effectively with others (e.g., team members, co-workers, supervisors, direct reports, clients, etc.) to achieve mutual goals.
• Demonstrates Flexibility: Ability to work effectively within a variety of situations, readily adapting to changes.
• Communicates Effectively: Capacity to exchange verbal and written information, ideas and feedback with individuals or groups to enhance and ensure mutual understanding.
• Focuses on Results: Commitment to setting, achieving and/or exceeding individual, team, or firm goals.

TECHNICAL COMPETENCIES

• Network Operating Systems (Microsoft Windows 2003/2008)
• Directory Services (Microsoft AD, GPO, LDAP)
• Cisco switches and internetworking
• Network Protocols (TCP/IP)
• Network Services (DNS, DHCP, SLP, QoS, SNMP, SMTP)
• Network Management Systems (SNMPc, MOM 2005, HP SIM, APC, NetBotz)
• RDBMS (MS SQL Server)
• AntiVirus Solutions (Symantec Endpoint Protection)
• Internet Proxy Services (MS ISA 2004)

OTHER REQUIREMENTS (optional)

• Messaging Services (MS Exchange, EAS, IronPort)
• Virtualization (VMWare ESX Server)
• Microsoft SharePoint
• Bilingualism (French and English)

Please submit resumes to:

Mary Pesce
mpesce@mccarthy.ca

We thank all applicants for their interest in McCarthy Tétrault, however, only chosen applicants will be contacted.